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Shipping & Returns

Shipping within Australia:

We will ensure your order is dispatched as soon as we possibly can after we receive payment confirmation.

We aim to ship orders received at any time on any given day on the following business day providing the item is in stock. Orders received on a Saturday, Sunday or Public Holiday will ship on the next business day providing the item is in stock.

Orders are generally sent via Australia Post. Some orders may be shipped via a courier of our choosing (e.g. Startrack, Fastway). Deliveries may take up to 10 business days for items in stock.

If you are not home to receive your parcel and the delivery person feels it is not safe to collect to leave, a card will be left and your parcel will be available for collection at your nearest post office when orders are shipped via Australia Post or Fastway. For orders shipped with a courier, please follow the couriers instructions on card to organise redelivery or pick up.

Current Specials: Free Shipping on all orders over $70 + Free Shipping on all nappy bags.

Flat rate regular trackable shipping: $7.95

Express post is available - please email us at info@mylittleburrow.com.au as price varies depending on order.

 

International Shipping:

Unfortunately we currently don't ship internationally. Please feel free to contact us at info@mylittleburrow.com.au though and we will try to point you in the directional of a supplier that does ship to your location.

 

 

Accepting of Goods:

The buyer is responsible for inspecting the goods for fault and notifying us within 5 business days of receiving the goods should there be any fault.

 

Change of Address:

We cannot be held responsible for an incorrect address being entered on your order.

If you notice incorrect address after your order has been finalised, please contact Customer Service through info@mylittleburrow.com.au or via our Contact Us page IMMEDIATELY.

We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

 

Returns:

If you receive a product that you are not 100% happy with for any reason, simply return it to us within 7 days of you receiving your order.

Returned items must be in the original packaging and in the original condition in order to receive a refund. If you would like to return your items, please notify us by email.

All clothing, bedding etc must be returned unused and unwashed with tags attached/in original packaging.

Unfortunately, at the moment we don't offer a free returns service. For all change of mind returns, we recommend contacting your local post office and selecting insured registered post as we are not liable for any lost return parcels. For any of the items in your order were faulty, damaged or incorrect please contact our customer service on info@mylittleburrow.com.au

Change of mind refunds will occur a 2% fee on price of item as per invoice.

Your refund will be credited back via the original method of payment once the product has been returned and inspected.

 

Order Cancellations:

If noticed before goods have been dispatched, we will accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation.

All cancelled orders will occur a 2% fee of the total price on invoice.

 

Damaged Goods:

We take great care in packaging and items rarely arrive damaged. If any items do arrive damaged (and the damage is not a product warranty issue) please contact us within 7 days of receiving your order and we will (at our discretion) either refund the purchase price or replace the item. 

 

Undelivered Orders:

If a parcel is returned to us marked undeliverable, we will contact you to reorganise shipping at your own cost. If you do not respond you will be returned the original price minus a 2% restocking fee.

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